Return and Refund

Return & Refund Policy

At Groovy, we take pride in delivering fresh, high-quality processed juices made with love, care, and the finest ingredients. Your satisfaction means the world to us!

Since our products are perishable, we follow a clear and transparent return and refund policy to ensure a smooth experience for all our customers.

🕒 1. Returns

Due to the nature of our products (consumable and perishable), we do not accept returns once the order has been delivered.

However, if your order is damaged, leaked, expired, or incorrect upon delivery, we’ll be happy to make it right.

Please contact us within 48 hours of receiving your order with the following details:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

Send these details to: support@drinkgroovy.com

💸 2. Refunds

Once your request is reviewed and approved, we will:

• Issue a full refund to your original payment method, OR

• Offer a replacement at no additional cost (based on your preference)

Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

🚚 3. Wrong or Missing Items

Received the wrong flavor or missing an item? Don’t worry — just drop us an email with your order details, and we’ll make sure you get the right products ASAP!

⚠️ 4. Non-Refundable Cases

We will not be able to offer a refund or replacement if:

• The complaint is raised after 48 hours of delivery

• The product has been consumed or disposed of before verification

• The order was placed by mistake

💬 5. Need Help?

We’re here to help you stay groovy!
If you have any questions, write to us at support@drinkgroovy.com or message us through our Contact Us page.